Shipping & Returns Policy
Effective date: August 12, 2026
1. Where we ship
We ship only to patients located in U.S. states where Strong Pharma holds an active pharmacy license. If your state is not currently eligible, we cannot dispense to you. Currently eligible: Florida, Colorado, Pennsylvania, and Wisconsin, with additional states added as licensure is approved.
2. When your order ships
Because every order is compounded to order after a prescription is issued, orders are not pre-made. You will receive tracking information by email when your order ships.
3. How we ship
Medications are shipped in packaging designed to protect them during transit. If your medication arrives damaged, or if you have any concern about its condition or storage, do not use it — contact a pharmacist immediately at 888-754-7914.
4. Shipping costs
Any shipping fees are communicated to you as part of dispensing your prescription.
5. Returns — prescription medications cannot be returned
For patient-safety and legal reasons, dispensed prescription medications cannot be returned, exchanged, or resold once they have left the pharmacy. This is standard pharmacy practice and is required by law. This policy does not affect any rights you have under applicable law.
6. Problems with your order
If we made a dispensing error, your medication was damaged in transit, or you received the wrong item, contact us at 888-754-7914 or hello@strongpharma.org. We will make it right, which may include re-compounding and reshipping at no additional cost where appropriate.
7. Refunds
- Before compounding begins: if a prescription is cancelled before we begin compounding, any charges for the medication may be eligible for a refund.
- After a medication has been compounded/shipped: because the product cannot be returned, refunds are limited to cases of pharmacy error or damage as described above.
- Any medical-evaluation fees charged by the telehealth provider are subject to that provider’s terms.
8. Refills
Refills are dispensed only as authorized by your prescription. To stop future refills, contact us or your prescriber.
9. Contact
Strong Pharma, Inc. · 6175 NW 167th Street, Suite G12, Hialeah, FL 33015 · 888-754-7914 · hello@strongpharma.org.